Terms and Conditions

Delicious Food, Promised

Red's Kitchen and Catering (RK&C) has a zero-tolerance policy regarding unlawful behavior, hate speech, bullying, spam, etc. RK&C does not discriminate on the basis of ethnicity, national origin, age, disability, sex, gender identity or expression, or any other protected status.

Scheduling:

A deposit of 25% is due upon signing of the catering agreement to the schedule [EVENT DATE]. This payment will be applied to the total invoice. Booking is not complete without deposit payment.

Costs:

• Menu - All prices are based on the current market of food ingredients. Prior to booking, the prices of menu items may change. Prices or menus will remain unchanged if a signed and paid catering agreement is in place with RK&C, except for any changes that are made afterward.
• Taxes - In addition to the contract price, the Customer will be charged and responsible to pay all applicable state and local taxes. If the Customer is tax exempt, the Customer must submit the tax-exempt certificate to RK&C at the time of booking the event.

Cancellation:

• A cancellation of the contract will only be accepted in writing via mail or e-mail. If written cancellation is received thirty (30) days prior to the event, the 25% deposit will be refunded including all payments. If cancellation is received less than thirty (30) days prior to the event date, the client will be responsible for any costs incurred by the caterer by reason of breach thereof, and the 25% deposit payment will be retained, including all payments to determine overall liquidated costs. Unless other arrangements have been made prior between Caterer and Customer. The final invoice will provide details of the total refund amount.

Additional Charges

• RK&C charges a $25 delivery fee for all drop-offs but may vary based on the distance of the event from the caterers kitchen
  
• Drop-offs set-up that is non-staffed are free of charge, but charges may vary based on the event set-up
  
• All food service-related equipment and supply rental costs are separate. Scheduling will be arranged by RK&C
• RK&C will not discount or reduce prices if the actual number of your guests at the time of the event is less than the guest count submitted by the deadline outlined in the catering agreement
• Damage and Liability - RK&C maintains general liability insurance for the services we provide. The customer understands that RK&C shall not be responsible for the loss of or damage to any items provided, rented, or furnished by the customer unless such loss or damage was caused solely by the negligence or misconduct of RK&C
• Collections - any amounts due after the event are due immediately and shall be overdue after seven (7) days of the event date will accrue interest at a rate of 1½% per month (unless otherwise agreed in writing by RK&C). If RK&C takes any action (whether or not litigation is instituted) to collect unpaid amounts due to RK&C, the customer agrees to pay the reasonable collection costs (including court costs and attorney’s fees)
  

Payment Terms:

• The final balance is due ten (10) days prior to the event date. Any payments will be applied to the total invoice.  After final payment is made all additional charges, i.e., additional equipment, menu items or services will be charged prior to the event with payment due immediately. Upon payment of the deposit, the final price is fixed and may only change due to a change in the number of guests or mutually agreed upon changes in the services and products provided.  Acceptable payments are PayPal, credit/debit cards, cash, cashier’s check, or money orders. No checks are accepted unless mutually discussed and agreed upon.
  
• Inform RK&C of the final number of guests within ten (10) days in advance of the event. If the guest count drops more than 10%, pricing and labor must be recalculated. All changes related to the services listed in the invoice must be made no later than this date. Charges for the number of guests and services will remain unchanged on the invoice if no alternate final number is received. After confirmation, the number of guests may not be changed. Call us for more information.

Responsibility:

• Customer - RK&C will assist with any additional items during the event. However, we are not financially responsible for any items provided by customers for the event. (i.e. beverages, flowers, cake, gifts, etc.) . We will only be responsible for those items and services listed on the catering agreement as provided by us. It is understood that the customer will conduct the event in full compliance with all applicable laws, ordinances and regulations, and facility contract. Please note that food safety is important to RK&C. Please inform us of any known food allergies customers or guests may have. 
  
• Caterer - RK&C can manage food service-related rentals. This includes serving platters, serving utensils, and hot or cold-holding equipment. RK&C does not provide tables, chairs, linens, china, flatware, or glassware. Rentals and Event Services are charged in addition to catering services. The caterer’s performance is contingent upon the absence of accidents, severe weather, or any other cause beyond the caterer’s control. The caterer assumes no responsibility in the event the facility is unwilling or unable to have the event take place on the event date. The caterer, may, at its sole discretion, make reasonable substitutions to the menu, equipment, and other services listed on the invoice.

Services:

• Services provided are managed independently. However, to ease the burden of working with each individual company, RK&C will obtain all information and the service will contact the customer to discuss specific details for the event. 
• Event Timeline and Staffing - Each event is unique and will require a different timeline. Details will be discussed prior to booking to ensure staff and needs are met. Event staffing is based on the guest count and the date of the event. RK&C staff will discuss the service plan for the Event prior to booking. Pricing may vary based on event needs. If your Event exceeds the allotted duration, additional hours will be invoiced to the Customer at the rate outlined n the catering agreement per service.
• RK&C provides a free customized menu(s) for the event and one will be created based on the event colors and theme. Please provide at booking and any additional details.
• Tastings are provided for selected food menu items at no cost to the engaged couple for weddings only. There will be costs of $15 per person for additional participants. Please contact us to schedule a mutually agreed upon date and time.
• Non-wedding event tastings are provided for a charge of $75 for 2 people, and $15 per person for additional participants.

Thank you for choosing Red's Kitchen and Catering, we look forward to providing you and your guests' with excellent food and service! Please contact us with any questions.